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Privacy Policy

Effective from: 13 September 2025.

Our privacy policy (the “Privacy Policy”) explains the information we collect, how we use and share it, how to manage your privacy controls and your rights in connection with our websites and the related mobile applications and services (collectively, the “Services”). We encourage you to also review our Terms of Service, which govern your use of the Services.

CrewLAB is headquartered in Torrance, California, and is operated by CrewLAB, Inc.. If you are a resident of the European Economic Area (EEA), CrewLAB, Inc. is the controller of your personal data for the purposes of EEA data protection laws.

European Data Protection 

While CrewLAB primarily operates in the United States, we respect the privacy rights of any European users who may access our Services. For questions about data protection rights under GDPR, please contact us at support@crewlab.io.

This Privacy Policy was written in English. In case of any discrepancies between a translated version and the English version, the English version will prevail. Unless indicated otherwise, this Privacy Policy does not apply to third party products or services or the practices of companies that we do not own or control, including other entities you might interact with on or through the Services.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CREWLAB SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM USE OF THE SERVICES OR ANY BREACH OF THIS PRIVACY POLICY.

Questions or comments

CrewLAB Inc.
4818 Carmelynn St
Torrance, California 90503
United States of America
support@crewlab.io

Information CrewLAB Collects

CrewLAB collects information about you, your activities, and your use of the Services. This information helps us provide, maintain, and improve CrewLAB, support users, and keep the platform secure and reliable. All information is collected and processed in accordance with applicable law.

We collect information in the following ways:

  • Account and Profile Information

      1. Information you provide when creating an account, such as your name, email, phone number, date of birth, gender, username, and password.
      2. Profile information you choose to add, like profile photos or equipment details.
      3. This information is used to give you access to the Services, personalize your experience, and respond to support requests.

  • Activity and Use Information

      1. Information from your activities, including workouts, times, locations, speed, perceived exertion, and equipment used.
      2. Information about how you use CrewLAB, such as the features you access, challenges you join, and interactions with teammates.
      3. This helps CrewLAB operate the Services, provide insights and analytics, and improve functionality.

  • Location Information

      1. CrewLAB may collect your location while using the Services to provide route mapping, analytics, or activity logging.
      2. Location tracking is only active when you use the Services, and you may disable it at any time in your device settings.

  • Content You Share

      1. Photos, posts, comments, likes, and other content you add to the Services, including participation in challenges or leaderboards.
      2. You control the visibility of content you share, and you may delete it at any time.

  • Contacts Information

    1. If you choose, CrewLAB may access contacts from your device or social accounts to help you connect with friends or teammates.
    2. CrewLAB only collects contacts with your consent.

Contact Information and Communications

If you provide an email address or phone number, CrewLAB may send administrative messages, including updates, notifications, newsletters, and responses to your inquiries. CrewLAB may also send emergency messages if required by a teacher, school, district, or government agency.

By maintaining a CrewLAB account, you acknowledge that you may receive messages from:

  • CrewLAB or its agents
  • Other individuals or companies, only if you opt to use services or products they offer

You are responsible for any usage charges or fees from your carrier. Please consult your carrier to determine applicable rates.

CrewLAB may receive confirmation when you open an email if your device supports this feature. You may opt out of non-essential administrative messages at any time by using the unsubscribe link in emails or contacting CrewLAB. Legal notices, such as updates to this Privacy Policy, will still be sent and remain your responsibility to review.

To stop receiving SMS messages, text STOP in reply to any message from a CrewLAB long-code (a phone number issued by CrewLAB). If you are located in Canada, you may opt out of marketing messages while still receiving messages necessary for the Services or otherwise exempt from anti-spam laws.

CrewLAB uses contact and communication information to provide the Services, maintain security, and enforce our Terms of Service.

Connected Devices and Apps

We collect information from devices and apps you connect to CrewLAB in accordance with the consent you give when you authorize the connection to CrewLAB. For example, you may connect your fitness device or health platform account to CrewLAB to interact with the Services. The information generated from your connections with these third-party devices and apps, for example, step count data, or personal information, such as heart rate data (if you have consented to processing of health information), will be passed along to CrewLAB. You may update your connected devices and apps preferences at any time in your settings.

Health Information

We may collect or infer health information, such as heart rate. Certain health information may be inferred from sources such as heart rate or other measurements, including power, cadence, and weight or other indicators. Where health information can be used to uniquely identify you, it can be considered personal information, and sensitive personal information under certain laws.

By uploading health-related information to CrewLAB, you provide your explicit consent for CrewLAB to process that information. You may withdraw your consent at any time, which will prevent future processing of new uploads, though previously collected data may be retained as described in this Privacy Policy.

Biometric Data

CrewLAB may collect certain biometric data from users in connection with features such as performance analytics, heart rate monitoring, or other fitness metrics. Biometric data may include fingerprints, face or body scans, voiceprints, or other uniquely identifying physiological data.

Consent: By using features that capture biometric information in CrewLAB, you provide your explicit consent for CrewLAB to collect, use, and process that information. You can withdraw your consent at any time by adjusting your privacy settings or contacting us.

Use: Biometric data is used solely to provide and improve our Services, including personalized workout insights, performance tracking, and user authentication. We do not sell or share biometric data with third parties for marketing purposes.

Retention: Biometric data is retained only as long as necessary to provide the relevant Services, comply with legal obligations, or resolve disputes. Once this period ends, biometric data is securely deleted or de-identified.

Your Rights:

  • You may request access to your biometric data.
  • You may request deletion of your biometric data, subject to certain legal or contractual obligations.
  • For users in jurisdictions with biometric privacy laws (e.g., IL, WA, TX), statutory rights may provide additional protections, including the right to pursue legal action if we do not comply with applicable law.

Payment Information

When you make a payment on CrewLAB, you may provide payment information, such as your credit or debit card details, or other payment method information. CrewLAB uses Payment Card Industry (PCI) compliant third-party payment processors to handle payments and does not store your full payment card information on our servers.

Your payment information is used solely to process transactions, prevent fraud, and comply with legal obligations. CrewLAB does not share your payment details with any third parties except the payment processors required to complete the transaction.

Third-Party Accounts and Tracking

CrewLAB allows you to sign up for and log in to the Services using accounts you create with third-party products and services, such as Facebook, Google, or Apple (collectively, “Third-Party Accounts”). If you access the Services with a Third-Party Account, we may collect information you have agreed to share, such as your name, email address, profile information, and preferences. This information is collected by the Third-Party Account provider and shared with CrewLAB under their respective privacy policies. You can usually control what information we receive through the privacy settings of your Third-Party Account.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website. This may include behavioral metrics, heatmaps, session replay, and other usage data collected via first- and third-party cookies and similar technologies. We use this information to:

  • Improve and optimize our Services and website
  • Detect and prevent fraud or other security risks
  • Measure the popularity of our products and services
  • Support advertising and marketing efforts

For more information on how Microsoft collects and uses your data, please see the Microsoft Privacy Statement.

Technical Information, Log Files, and Cookies

When you access or use the Services, CrewLAB may collect technical information from your browser, computer, or mobile device. This information may include device and browser type, operating system, language preferences, IP address, device identifiers, session IDs, internet service provider, platform type, screen resolution, referring or exit pages, date and time of access, number of clicks, and usage information such as features accessed and interactions with the Services.

The Services use log files, cookies, web beacons, and similar tracking technologies, including first- and third-party cookies, to collect and analyze this data. These technologies allow CrewLAB to understand how the Services are used, optimize features and functionality, measure engagement, detect and prevent security incidents or fraud, and improve and market our Services. Cookies may also be used to remember your preferences and settings while using the Services.

IP addresses and other technical identifiers may be linked to your session or account solely for the purposes described above. CrewLAB does not use technical information to track individual users outside these purposes unless required by law or to protect the security and integrity of the Services. Aggregated or de-identified technical data may be shared with service providers, partners, or advertisers to improve our Services and marketing efforts, but personally identifiable information will not be shared in these cases without your consent.

By using the Services, you consent to our use of cookies and similar technologies as described in this Privacy Policy. You may manage or disable cookies through your browser settings, but please note that some features of the Services may not function properly if cookies are disabled.

Other Information

CrewLAB may collect additional information directly from you or through our service providers. For example, we may gather feedback, survey responses, or other communications you provide to help us improve the Services. We may also receive information about you indirectly from other CrewLAB users, such as messages, comments, or feedback they provide through the platform.

This information is collected and used solely to operate, maintain, and enhance the Services, improve the user experience, and facilitate safe and effective interactions among users. CrewLAB does not share personally identifiable information collected in this way with third parties for their own marketing purposes without your consent, except as required by law or to protect the safety and integrity of the platform.

How CrewLAB Uses Information

CrewLAB uses the information we collect and receive to operate the Services and to customize them for you. For example, with your consent, we may use your heart rate information and other fitness data to provide you with performance analysis and insights. Health data is used solely for the Services and will not be used for advertising or marketing purposes. Apple Health data is used solely for providing fitness tracking services, workout analysis, and health management features within CrewLAB. We may also use other devices or sensor data to enhance your experience and provide personalized training guidance.

Subject to your privacy controls, your information, including parts of your profile, username, photos, members you follow and who follow you, clubs you belong to, your activities, the devices you use, and likes and comments you give and receive, may be shared within CrewLAB so that you may participate in the Services, for example to show your place on leaderboards or participate in team challenges. Certain profile information, such as your name or username, may be visible to non-users on the web if you choose to make it public. Your location information, such as city or state, may also be shared in accordance with your privacy controls.

We use the information we collect to process payments, provide support related to the Services, protect members, enforce our Terms of Service, promote safety, and communicate with you, including marketing and push notifications if you have not opted out. We also use the information to analyze, develop, and improve the Services. To do this, CrewLAB may use third-party analytics providers to gain insights into how our Services are used and to help improve functionality, performance, and security. We may use aggregated, de-identified information to support AI or machine learning features that enhance route suggestions, training analysis, leaderboard accuracy, and personalized coaching guidance.

Cookies, web beacons, SDKs, and similar tracking technologies are used to understand how you interact with the Services, improve functionality, analyze trends, measure the effectiveness of features or promotions, and enhance security. These technologies allow CrewLAB to identify devices, remember preferences, and provide a consistent experience across platforms. You can control the use of cookies through your browser or device settings, though disabling certain cookies may limit some features of the Services.

We do not sell your personal information. CrewLAB may anonymize and aggregate the information you and others make available in connection with the Services and post it publicly or share it with third parties. Examples of the type of information we may aggregate include usage patterns, demographics, training routes, and performance metrics. Aggregate information may also be used for research, trend analysis, or to help our partners understand general usage patterns, without identifying individual users.

We may also use information to comply with legal obligations, detect and prevent fraud or abuse, and maintain the safety, integrity, and security of our Services. This includes automated analysis of log files, IP addresses, device identifiers, cookies, and activity patterns to detect unusual or suspicious activity.

CrewLAB may contact you directly regarding your use of the Services, including to notify you about material changes to our policies, important updates, or other administrative matters. These communications are considered part of providing the Services and do not require separate consent.

AI/Machine Learning Transparency

CrewLAB may use automated algorithms, including AI and machine learning, to analyze performance and engagement data and provide insights, recommendations, and analytics to users. These processes are designed to enhance your training experience but do not replace your own judgment or your coach’s guidance. You can opt out of automated decision-making or analysis by contacting us.

Legal Basis for Processing (GDPR)

For users subject to the GDPR, CrewLAB processes your personal and sensitive information under the following legal bases, depending on the type of data and purpose:

  • Consent: For uploading health, biometric, or other sensitive information.
  • Contract performance: To provide the CrewLAB platform, deliver services, and fulfill your user agreement.
  • Legitimate interests: For platform analytics, fraud prevention, and improving services, balanced against your privacy rights.
  • Legal obligations: To comply with applicable laws and regulatory requirements.

Data Minimization & Access Controls

CrewLAB collects and processes only the personal information necessary to provide our services. Employee access to personal data is strictly limited to those who need it to deliver services or support. Regular audits are conducted to ensure that data access is appropriate and compliant with privacy policies.

Retention Periods

CrewLAB retains personal data for as long as necessary to provide services, fulfill contractual obligations, maintain historical records, or comply with legal requirements. After 10 years of inactivity, data will be marked for deletion. Health and biometric information is retained only with your consent and can be deleted upon request. We may retain anonymized or aggregated information indefinitely for analytics and product improvement.

Where feasible, you may delete your personal data at any time.

How Information is Shared

CrewLAB respects your privacy and does not sell personal information or aggregated data for monetary gain. We may share your information only in accordance with your preferences, to provide and improve the Services, to run our business, and as required or permitted by law.

Service Providers

We may share your information with third-party service providers who perform functions on our behalf, including:

  • Supporting, improving, promoting, or securing CrewLAB;
  • Processing payments and fulfilling orders;
  • Delivering notifications or communications;
  • Hosting, analyzing, or maintaining data.

These service providers are strictly limited to accessing only the information necessary to perform their functions and are contractually obligated to maintain the confidentiality, integrity, and security of your information. Some service providers may collect usage data to help CrewLAB display relevant content, improve user experience, or provide insights about activity trends.

Sharing Within CrewLAB

CrewLAB is a team-focused platform. Your information may be shared with other CrewLAB members in accordance with your privacy settings. You control:

  • Who can view your profile, uploaded activities, or performance data;
  • Visibility of individual workouts, logs, or training stats shared with your team;
  • Participation in team challenges and group activities.

Your settings may be adjusted at any time to manage what information is shared and with whom.

Third-Party Integrations and APIs

You may choose to connect CrewLAB to third-party apps, devices, or websites, such as challenge sponsors, media platforms, or tracking devices. You control what data—profile, activity, or workout information—is shared with these integrations. CrewLAB is not responsible for the privacy practices, policies, or security of these third parties.

When you use a third-party login (e.g., Google, Apple), CrewLAB only receives the minimum information necessary to authenticate your account and protect your data.

Aggregated and De-Identified Data

CrewLAB may aggregate or de-identify personal information for research, analytics, or product improvement purposes. Examples include usage trends, team participation metrics, demographics, and performance data. Aggregated data is not linked to individual users and may be shared with partners, sponsors, or the public to improve services, foster research, or provide insights. Users may opt out of having their data used in aggregated reporting through their privacy settings.

Subsidiaries, Affiliates, and Business Transfers

We may share information with subsidiaries or affiliates that are required to handle your information in accordance with this Privacy Policy. In the event of a merger, acquisition, sale of assets, reorganization, or bankruptcy, your information may be transferred as part of the transaction.

Location and Future Features

CrewLAB may offer or expand features in the future that involve location or real-time activity sharing. Any such features will be optional, and you will always have control over whether to enable location-based sharing. We will provide clear privacy controls and transparency before any data is collected, shared, or displayed.

Legal Obligations and Protection

CrewLAB may disclose your information to comply with legal obligations, respond to lawful requests by public authorities, prevent harm, detect or prevent fraud, enforce our Terms of Service, or protect our rights and property. This includes sharing information with:

  • Law enforcement, regulatory authorities, or courts;
  • Legal counsel, consultants, or other parties involved in actual or potential litigation;
  • Other parties when reasonably necessary to prevent death, serious bodily injury, or significant public harm.

CrewLAB will only disclose the minimum information necessary and in accordance with applicable laws and regulations.

DMCA and Intellectual Property Enforcement

CrewLAB may share user information when forwarding Digital Millennium Copyright Act (DMCA) notices or other claims of intellectual property infringement, in order to comply with the law or protect our rights.

How We Protect Information

CrewLAB takes the security of your personal information seriously. We employ reasonable measures to safeguard the collection, transmission, and storage of data that are appropriate to its sensitivity.

  • Encryption: The Services use industry-standard Secure Sockets Layer (SSL) technology to encrypt personal information during transmission.
  • Secure Servers: CrewLAB hosts information on secure servers protected with advanced firewall technology.
  • Trusted Security Partners: We engage service providers who are leaders in online security to help strengthen the protection of the Services.
  • Identity Verification: Our Services are registered with site identification authorities so your browser can verify CrewLAB’s identity before personal information is transmitted.

While no system can guarantee absolute security, CrewLAB is committed to maintaining safeguards that align with best practices in online security and to continually monitoring and improving these measures as the Services evolve.

Managing Your Settings

Privacy Controls

CrewLAB provides tools and settings to help you manage your privacy and control how your information and activities are shared. Most privacy controls are available on your Privacy Controls page, while some settings are specific to individual athletes, leaderboards, or challenges.

  • Future Options: CrewLAB may provide additional privacy features in the future, including optional location‑sharing controls.

We encourage you to review and adjust your settings to ensure your experience on CrewLAB aligns with your privacy preferences.

Adjust Notification and Email Preferences

CrewLAB provides options to manage the notifications you receive. You can choose not to receive certain email communications by updating your preferences in your account settings. Promotional or marketing emails can be unsubscribed from at any time by following the instructions at the bottom of each email. Where permitted by law, we may invite you to receive marketing communications if you actively use the Services or purchase a subscription. We may also periodically ask if you would like to opt into receiving marketing-related communications.

If you receive marketing communications from one or more of our affiliates or partners, you may need to opt out individually for each brand or entity.

Administrative or service-related emails, such as confirmations of purchases, updates to pricing, delivery of requested training plans, or significant updates to our policies, may not include an option to unsubscribe, as they are necessary to provide the Services you requested. You are responsible for providing CrewLAB with a valid email address and keeping it updated to ensure you receive these essential notifications.

Updating Account Information

You may review, correct, or update your profile or account information at any time by adjusting it in your account settings. If you need assistance or are unable to make the necessary updates yourself, you can contact CrewLAB through our Support Page. We will generally respond to requests to correct or amend your information within 10–14 business days.

Deleting Information and Accounts, and Downloading Your Data

You can download your account data or delete your account using our self-service tools. To download your data, including activity files, follow the instructions on our Support Page.

To delete your account, follow the instructions provided on the same page. After submitting an account deletion request, CrewLAB permanently and irreversibly removes your personal information from our systems, including backups. Once deleted, your account, activities, and leaderboard positions cannot be restored. Full deletion of personal information and system logs may take up to 45 days. We may retain certain information to comply with legal obligations or as otherwise permitted by law.

Please note that CrewLAB cannot remove content you have shared directly or publicly with others, such as segments, photos, or videos posted on third-party platforms, or content others may have copied. Such content may remain available even after your account or data is deleted. Your public profile may also appear in search engine results until the search engine refreshes its cache.

CrewLAB provides the option to remove individual activities you have posted without deleting your account. Once removed, these activities may remain in CrewLAB systems until you delete your account. If you withdraw your consent to CrewLAB processing your health-related information, CrewLAB will delete all health-related information from any future activities you upload.

Children’s Privacy

CrewLAB’s Services are not intended for children under 13 years of age, and we do not knowingly collect personal information from anyone under 13. We use technical measures to help prevent children under 13 from creating an account. If you are under 13, you must not use the Services.

If we discover a user under 13 has provided personal information, we will delete it immediately and terminate the account.

CrewLAB may also limit how we collect or process personal information of individuals under 18 in accordance with applicable laws and best practices for children’s online privacy.

How We Protect Information

CrewLAB takes the privacy and security of your information seriously. We maintain administrative, technical, and organizational safeguards that are appropriate to the sensitivity of the information we collect, designed to help protect against unauthorized access, use, or disclosure.

You can also help protect your account and information by:

  • Creating a unique password that is not easily guessed and that you do not use anywhere else.
  • Not sharing your password or login credentials with others.
  • Promptly reporting any suspicious activity or unauthorized access to your account.

Your Legal Rights & How to Exercise Them

Privacy laws provide certain rights to users in certain jurisdictions. Below are rights that may be available to you under applicable laws.

Access and Portability

You have the right to know, and request access to, the personal information CrewLAB collects, uses, shares, or otherwise processes about you. You can access much of your information by logging into your account. If you require additional access, please contact us at CrewLAB Support. 

Under certain U.S. state laws, you may make up to two requests per 12-month period. Provided we can validate your request, we will respond within 45 days, unless an extension is required.

Rights to Rectify, Restrict, and Delete

You have the right to rectify, restrict, or delete personal information, including by requesting that we correct (rectify) inaccuracies, restrict processing, or delete your personal information. These requests are subject to certain limitations. For example, we may retain information to comply with legal obligations, process transactions, resolve disputes, prevent fraud, or enforce our Terms of Service.

You can rectify, restrict, or delete much of your information directly in your account. This includes editing your profile, deleting content (photos, videos, activities), or deleting your account. For assistance, contact CrewLAB Support.

After you submit a deletion request, CrewLAB will delete your personal information and direct service providers to do the same, unless legal obligations or exceptions apply. Full removal may take up to 90 days.

Right to Object

Where we process your information based on legitimate interests, you may object. In such cases, CrewLAB will stop processing your information unless there are compelling legitimate grounds to continue, or processing is required by law. You may also object to marketing emails at any time via your account settings.

Right to Revoke Consent

If CrewLAB relies on your consent for certain processing activities (such as health metrics), you may withdraw consent at any time in your account settings. Past activities may still display health-related data according to the consent provided at that time.

Right to Complain

If you have concerns about CrewLAB’s handling of your personal information, you may contact CrewLAB Support or your local data protection supervisory authority.

Dispute Resolution 

Any disputes arising from this Privacy Policy or our Services will be resolved through binding arbitration in accordance with the American Arbitration Association rules. Class action waiver applies. This agreement to arbitrate survives termination of your account.

Notice for Individuals Outside the U.S.

For users residing outside the United States—including the EEA, UK, Switzerland, Brazil, and other jurisdictions—CrewLAB endeavors to comply with local privacy laws to the extent applicable.

Notice for Individuals in Certain U.S. States

Residents of California, Colorado, Connecticut, Oregon, Texas, Utah, Virginia, and Montana may have additional rights under state privacy laws. Only you or a legally authorized representative may make requests related to your personal information. See the sections above for details on accessing, correcting, restricting, or deleting information.

  • Right to Non-Discrimination: You will not be treated differently for exercising your privacy rights.
  • Right to Opt-Out of “Sales” or Shares: CrewLAB does not sell personal information for monetary value. Certain non-monetary sharing for advertising may occur, but you may opt out at any time in your account settings or by using the instructions in our cookie preferences. Users under 16 are never included.
  • Right to Limit Use of Sensitive Information: You may direct CrewLAB to only use sensitive information (e.g., precise location, health metrics) for the purposes necessary to provide requested services.

Categories of Personal Information

You may request details on the categories of personal information we collect, sources, purposes, third-party sharing, and specific personal information processed. Requests can be submitted via CrewLAB Support.

Sensitive Information and Additional Disclosures

Use of Sensitive Information

CrewLAB does not use or disclose sensitive personal information for purposes other than the Permitted Sensitive Personal Information Purposes, as defined under California law.

Personal Information Exclusions

Under U.S. State Privacy Laws, personal information generally does not include:

  • Publicly available information from government records.
  • De-identified or aggregated information.

Additional Disclosures for California Residents

  • Financial Incentives: CrewLAB does not generally offer loyalty programs or financial incentives in exchange for personal information. On rare occasions, we may run time-limited promotions that require registration or collection of personal information, and we will disclose benefits and terms at the time of collection.
  • Privacy Rights Requests for Non-Customers: California privacy rights apply to all individuals—not just registered users—including job applicants, employees, contractors, and business partners. These individuals may request access, correction, deletion, and opt-out rights as described above, provided sufficient information is given to verify identity.
  • Do Not Track (DNT): DNT is a browser setting with no standard legal interpretation. CrewLAB handles all user information in accordance with this Privacy Policy.
  • Direct Marketing: CrewLAB does not share personal information such as contact details with third parties for their own direct marketing purposes.

Additional Disclosures for Nevada Residents

CrewLAB does not “sell” personal information as defined by Nevada law (Nevada Revised Statutes, Chapter 603A, Section 1.6). You may submit a request regarding such information via CrewLAB Support.

Cross-Border Data Transfers

CrewLAB is headquartered in the United States, and your information may be stored and processed in the U.S. or other countries. By submitting personal data to CrewLAB, you acknowledge that your club or organization is responsible for ensuring that it has the legal authority to transfer such data to CrewLAB.

For users located in the European Economic Area (EEA), United Kingdom, and Switzerland, CrewLAB processes data in accordance with applicable data protection laws, including the GDPR. Specifically:

  • Standard Contractual Clauses (SCCs) approved by the European Commission are in place between CrewLAB and your club/organization to safeguard all international data transfers.
  • CrewLAB acts as a data processor, and your club/organization acts as the data controller for the personal information you provide.
  • Your club/organization is responsible for obtaining any necessary consents or legal bases for transferring personal data to CrewLAB.

CrewLAB regularly reviews its international data transfers to ensure compliance with evolving legal requirements and takes additional safeguards as necessary to maintain the privacy and security of your information.

Retention of Information

CrewLAB retains information only as long as necessary to provide Services, subject to legal obligations. Information associated with your account will generally be kept until it is no longer needed or your account is deleted or inactive.

When determining retention, CrewLAB considers:

  • Amount, nature, and sensitivity of personal information.
  • Purpose for processing.
  • Possibility of achieving purposes by other means.
  • Applicable legal requirements.

You may delete some information (e.g., profile data) or remove individual activities without deleting your account. Withdrawing consent for health-related data will prevent future collection, but past data may remain in accordance with prior consent.

Following account deletion, full removal of personal data and system logs may take up to 45 days. Certain data may be retained to comply with law, prevent fraud, collect fees, resolve disputes, troubleshoot, assist investigations, or enforce Terms of Service.

De-identified or aggregated information may be retained for analytics or service improvements, while being dissociated from personal identifiers.

Data Breach Notification

If CrewLAB becomes aware of a security incident that results in unauthorized access to your personal or sensitive information, we will treat it as a data breach. 

We will promptly investigate the incident, take steps to contain and mitigate any harm, and notify affected users in accordance with applicable laws and regulatory timelines (e.g., within 72 hours for GDPR-covered users). Notification may include information about the nature of the breach, what information was affected, and steps you can take to protect yourself.

Other CrewLAB Sites

CrewLAB maintains additional websites outside of crewlab.io, such as app.crewlab.io (the “Other Sites”). These may have their own terms and privacy policies. Interacting with Other Sites may subject your information to different storage, processing, or sharing practices.

Privacy Policy Updates

CrewLAB may modify this Privacy Policy at any time. Changes will be posted with an updated effective date. For material changes, we will provide prominent notice. If you object to updates, stop using our Services and delete your account.

Previous Policies