Welcome to CrewLAB. Whether you’re a coach building a team, an admin adding payments and registration, an athlete joining a program, or a parent supporting your child — this guide gets you oriented and pointed in the right direction.
Create Your Account
Download the CrewLAB app from the App Store or Google Play, or sign up at app.crewlab.io. You’ll need an email address to get started. Once you’re in, complete your profile — name, photo, and contact info. This information is visible to your team, so make it real.
Understand the CrewLAB Hierarchy
CrewLAB is built around teams and organizations:
Teams are where the daily action happens. A team is a group of athletes and coaches — it has workouts, video, messaging, calendar, check-ins, and everything your coaching staff uses to run training. Anyone can create a team: a coach, a captain, even an athlete organizing informal training.
Organizations sit above teams and tie them together. An organization adds the business layer — payments, registration, waivers, compliance, and reporting — and connects all of your club’s teams under one roof so everyone shares communication channels and SafeSport compliance oversight. A rowing club, for example, might have a varsity team, a novice team, and a masters team all linked under one organization.
You don’t need an organization to use CrewLAB. Many teams run on CrewLAB for months or years using only the coaching tools. When you’re ready to add the business layer, book a time with us and we’ll get your organization set up.
Book a Time to Get Started →Who Are You?
CrewLAB serves four types of users. Your next step depends on which one you are — and you might be more than one.
I’m an Admin
You’re here to handle the business side — payments, registration, waivers, and compliance. You might be a treasurer, board member, or club director. Your guide covers setting up an organization, connecting Stripe, building programs, and managing the admin dashboard.
Admin Guide →I’m a Coach
You’re here to run your team — workouts, video, communication, and athlete development. Start by creating a team or accepting an invite to one. Your guide covers team setup, roster management, training tools, and daily operations.
Coach Guide →I’m an Athlete
You’re here to train, register for programs, and stay connected with your team. Your guide covers joining a team, registering and paying for programs, connecting your wearables, and getting the most out of CrewLAB day-to-day.
Athlete Guide →I’m a Parent or Supporter
You’re here to support your child’s participation — registering them for programs, signing waivers, making payments, and staying informed about the team. Your guide covers setting up a parent account, managing your child’s profile, and navigating the app as a supporter.
Parent & Supporter Guide →Need Help?
Every page in this help center covers a specific topic — from Payments to Roster and Squads to SafeSport. Use the sidebar to browse, or reach out to us directly at info@crewlab.io.
Explore more resources to continue optimizing CrewLAB for your team’s unique needs.