Roles

CrewLAB has two independent sets of roles: club-level roles (Admin, Member) control payments and business administration; team-level roles (Coach, Captain, Athlete, Parent, Other) control day-to-day team operations. A person can hold a role in each independently.

Note: the Other and Parent roles were previously called Supporter.

Club-level roles

Admin

Admins can:

• Create and manage programs and products
• Access financial data and payment history
• Manage the roster and registration status across all teams in the club

Member

Members belong to the club but cannot create programs or products, and cannot access financial data.

Team-level roles

Athlete

Athletes can:

• Log Daily Check-Ins and see their own Check-In Trends in the Analytics page
• Share and edit their own Activities (Workouts, Videos, Posts, and Calendar Events)
• Like and Comment on others’ Activities
• RSVP to and log Workouts against Calendar Events
• View their own individual Analytics, and Leaderboards for their squad and Team
• Participate in Chats they have been added to
• Edit their own Profile
• Create Custom Chat channels
• Invite Athletes, Parents, and Others to the Team

Captain

Beyond Athletes, Captains can:

• Remove people from the Team
• Create and edit Squads
• Create and edit Lineups
• Edit someone else’s Calendar Events
• Edit the overall Team settings, like the name and description
• Remove prohibited content
• Invite Captains, Athletes, Parents, and Others to the Team

Coach

Beyond what Captains can do, Coaches can:

• Edit any Team Member’s RSVP on Calendar Events
• See Analytics for all Team Members on the pages for Daily Check-In, Attendance, Load Management, and Team Engagement
• Edit any Team Member’s Profile information
• Change any Team Member’s Role
• Edit which Team Members can access any given Custom Chat channel
• Invite any type of User Role to the Team

Parent

Parents can:

• View limited information for Calendar Events (event name, time, location, and notes)
• View a limited version of the team Roster
• Invite Parents and Others to the Team

Parents are automatically included in the “Parents & Coaches” and “Parents Only” Chat Channels, and are automatically added as view-only participants in any direct message between their minor athlete and a coach, ensuring all communication remains transparent and SafeSport-compliant. Parents are able to see Calendar events their Child is specifically invited to (invite-only events, not all team events) and change the RSVP on their behalf.

Linking a parent to a minor athlete’s profile

• Go to your profile by clicking on your profile picture.
• Navigate to the Details tab.
• Under the “Connected Athletes” dropdown menu, select “Find Athlete.”
• Connect your athlete already in the app or send them an invitation to join CrewLAB.
• A connection invitation will be sent to the athlete

An athlete can request to be linked to a parent following the same steps.

Accepting the linking connection invitation To finish linking a Parent to an Athlete, the athlete must accept the invitation:

• Click on your profile picture.
• Confirm the connection under the “Parents” dropdown.

Once a parent is linked to a minor athlete’s profile, the parent will automatically be able to observe direct messages between that minor athlete and a coach.

Other

Others are interested parties without a direct role on the team — administrators, alumni, volunteers, and fans. Others have limited visibility into the team and limited ability to interact with it.

Finding your role

Navigate to your Profile to see which role you are. It’s important to note that you can be different roles in different Teams. Roles are specific to the team.

You can navigate your Profile by tapping your profile picture icon.

Changing a role

Only a Coach can change a Team Member’s role by taking the following steps:

1. Navigate to the Roster
2. Select a Team Member to view their Profile
3. Navigate to the “Details” tab of the Profile
4. Change the “Role” field in the “Overview” section

If you’re an Athlete, Captain, or Parent and want your role changed, contact your Coach.

If you’re a Coach, you can downgrade yourself to Athlete, Captain, Parent, or Other. Ensure you’re certain you want to do that because you will not be able to switch yourself back.