Our Policy


‍Our privacy policy (the “Privacy Policy”) explains the information we collect, how we use and share it, how to manage your privacy controls and your rights in connection with our websites and the related mobile applications and services (collectively, the “Services”). Please also read our Terms of Service which sets out the terms governing the Services.

CrewLAB is headquartered in Danville and our Services are provided to you by CrewLAB, Inc. If you are a resident of the European Economic Area (“EEA”), CrewLAB, Inc. is the controller of your personal data for the purposes of EEA data protection law.

This policy was written in English. To the extent a translated version conflicts with the English version, the English version controls. Unless indicated otherwise, this Privacy Policy does not apply to third party products or services or the practices of companies that we do not own or control, including other companies you might interact with on or through the Services.

Questions or comments

CrewLAB Inc.
1041 McCauley Road
Danville, California 94526
United States of America


Information CrewLAB Collects

CrewLAB collects information about you, including information that directly or indirectly identifies you, if you or your other members choose to share it with CrewLAB. We receive information in a few different ways, including when you track, complete or upload activities using the Services. CrewLAB also collects information about how you use the Services. There are also several opportunities for you to share information about yourself, your friends, and your activities with CrewLAB. For example:‍

Account, Profile, Activity, and Use Information

We collect basic account information such as your name, email address, phone number, date of birth, gender, username and password that helps secure and provide you with access to our Services. Profile, activity and use information is collected about you when you choose to upload a picture, activity (including date, time and geo-location information as well as your speed and rate and perceived exertion) or post, create or join a challenge, add your equipment usage, view others’ activities, or otherwise use the Services.We use your contact information so we can respond to your support requests and comments.‍

Location Information

We collect and process location information when you sign up for and use the Services. We do not track your device location while you are not using CrewLAB, but in order to provide CrewLAB’s Services, it may be necessary for us to track your device location while you use CrewLAB. If you would like to stop the device location tracking, you may do so at any time by adjusting your device settings.

‍Content You Share

We gather information from the photos, posts, comments, likes, ratings, reviews, and other content you share on the Services, including when you participate in partner events or create challenges or leaderboards.‍

Contacts Information

You can choose to add your contacts’ information by connecting your contacts from your mobile device or social networking accounts to CrewLAB. If you choose to share your contacts with CrewLAB, CrewLAB will, in accordance with your instructions, access and store your contacts’ information in order to identify connections and help you connect with them.

Contact Information

If you provide us your email address or phone number, CrewLAB may send you administrative messages (such as updates, notifications, newsletters, and other news) relating to the Services or to respond to communications from you. CrewLAB may also send you emergency messages when we are directed to do so by a teacher, school, district or government agency. By maintaining a CrewLAB account and/or not opting out of receiving information from CrewLAB, you acknowledge and agree that you may receive e-mail or SMS text messages on your phone or mobile device from other CrewLAB users, from CrewLAB and/or its agents (as described below) and other individuals or companies if you choose to use services or products that they offer. Receiving these messages may cause you to incur usage charges or other fees or costs in accordance with your wireless or data service plan. Any and all such charges, fees, or costs are your sole responsibility. You should consult with your wireless carrier to determine what rates, charges, fees, or costs may apply.

We may receive a confirmation when you open an email from us if your computer supports this type of program. If you no longer wish to receive administrative email messages from CrewLAB you may opt-out by following the unsubscribe link located at the bottom of each message or by contacting us. Please note that if you do not want to receive legal notices from us, such as this Privacy Policy, those legal notices will still govern your use of the Services, and you are responsible for reviewing the legal notices for changes. To permanently cease receiving SMS text messages, please text STOP in reply to any SMS message from a CrewLAB long-code (a phone number issued by CrewLAB). If you are located in Canada, you may opt out of receiving marketing messages (including text messages and emails); however, you may still receive text message and email communications that are necessary for the Services or otherwise exempt from anti-spam laws.‍‍

Connected Devices and Apps

CrewLAB collects information from devices and apps you connect to CrewLAB. For example, you may connect your Concept2 or Polar account to CrewLAB and information from these devices and apps will be passed along to CrewLAB.‍

Health Information

CrewLAB may collect or infer health information. Certain health information may be inferred from sources such as heart rate or other measurements, including power, cadence, and weight or other indicators. Before you can upload health information to CrewLAB, you must give your explicit consent to the processing of that health information by CrewLAB. You can withdraw your consent to CrewLAB processing your health information at any time.‍

Payment Information

When you make a payment on CrewLAB, you may provide payment information such as your payment card or other payment details. We use Payment Card Industry compliant third-party payment services and we do not store your credit card information.‍

Third-Party Accounts

CrewLAB allows you to sign up and log in to the Services using accounts you create with third-party products and services, such as Facebook, Google, or Apple (collectively, “Third-Party Accounts”). If you access the Services with Third-Party Accounts we will collect information that you have agreed to make available such as your name, email address, profile information and preferences. This information is collected by the Third-Party Account provider and is provided to CrewLAB under their privacy policies. You can generally control the information that we receive from these sources using the privacy controls in your Third-Party Account.‍

Technical Information and Log Files

We collect information from your browser, computer, or mobile device, which provide us with technical information when you access or use the Services. This technical information includes device and network information, cookies, log files and analytics information.

The Services use log files. The information stored in those files includes IP addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. This information is used to analyze trends, administer, protect and secure the Services, track member movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses may be linked to session IDs, athlete IDs and device identifiers.‍

Other Information

We may collect information from you through third parties, such as when we collect your feedback through surveys. We may also collect information about you from other members such as when they give you likes or comment on your activities.‍

How CrewLAB Uses Information

CrewLAB uses the information we collect and receive to operate the Services and to customize them for you. For example, with your consent we use your heart rate information to provide you with interesting and useful performance analysis. Subject to your privacy controls, your information, including parts of your profile, username, photos, members you follow and who follow you, clubs you belong to, your activities, the devices you use, and likes and comments you give and receive will be shared on CrewLAB so that you may be able to participate in the Services, for example to show your place on a leaderboard. Your location information, such as a building or state, may also be shared on CrewLAB in accordance with your privacy controls.We use the information we collect about you, your teammates, and your activities to customize your experience. We also use the information we collect to process payments, provide support related to the Services, protect members and enforce our Terms of Service, promote safety, and to communicate with you (including to send marketing and push communications) where you have not opted out of receiving such messages and notifications. We also use the information we collect to analyze, develop and improve the Services. To do this, CrewLAB may use third-party analytics providers to gain insights into how our Services are used and to help us improve the Services.‍

Aggregate Information

We do not sell your personal information. CrewLAB may anonymize and aggregate the information you and others make available in connection with the Services and post it publicly or share it with third parties. Examples of the type of information we may aggregate include information about usage, demographics, routes and performance. Please visit your privacy controls if you object to CrewLAB using your information for these purposes.‍

How Information is Shared

In addition to sharing aggregated data about our members as described above, we also share personal information in accordance with your preferences, as needed to run our business and provide the Services, and where required for legal purposes, as set forth below.‍

Service Providers

We may share your information with third parties who provide services to CrewLAB such as supporting, improving, promoting and securing the Services, processing payments, sending text messages , or fulfilling orders. These service providers only have access to the information necessary to perform these limited functions on our behalf and are required to protect and secure your information. We may also engage service providers to collect information about your use of the Services over time on our behalf so that we or they may promote CrewLAB or display information that may be relevant to your interests on the Services or other websites or services.‍

Sharing Information and Activities

As a social network, we share your information with other CrewLAB members in accordance with your privacy controls. You can change the visibility of the activities you upload to CrewLAB. You can activities with your  via text, email, or on social media applications like Facebook, Instagram, and Twitter. You should use caution when sharing information via third parties and you should carefully review the privacy practices of such third parties.‍

Third Party Business via API or Other Integrations

We enable you to share your information and content with third party apps, plugins, or websites that integrate with the Services, as well as with third parties who work with CrewLAB to offer an integrated feature, such as a challenge sponsor or tracking watch. You can choose to share your profile data and activity data (including private activities). If you click on the link for a sponsored integration, you will leave our platform and the sponsor may be able to identify that you visited their platform from CrewLAB. Information collected by these third parties is subject to their terms and policies. CrewLAB is not responsible for the terms or policies of third parties.‍

Affiliates and Acquirers of our Business or Assets

We may share your information with affiliates under common control with us, who are required to comply with the terms of this Privacy Policy with regard to your information. If CrewLAB becomes involved in a business combination, securities offering, bankruptcy, reorganization, dissolution or other similar transaction, we may share or transfer your information in connection with such transaction.‍

Legal Requirements

We may preserve and share your information with third parties, including law enforcement, public or governmental agencies, or private litigants, within or outside your country of residence, if we determine that such disclosure is allowed by the law or reasonably necessary to comply with the law, including to respond to court orders, warrants, subpoenas, or other legal or regulatory process. We may also retain, preserve or disclose your information if we determine that this is reasonably necessary or appropriate to prevent any person from death or serious bodily injury, to address issues of national security or other issues of public importance, to prevent or detect violations of our Terms of Service or fraud or abuse of CrewLAB or its members, or to protect our operations or our property or other legal rights, including by disclosure to our legal counsel and other consultants and third parties in connection with actual or potential litigation.‍

DMCA Notices

We may share your information with third parties when we forward Digital Millennium Copyright Act (DMCA) notifications, which will be forwarded as submitted to us without any deletions.‍

How We Protect Information

We take several measures to safeguard the collection, transmission and storage of the data we collect. We employ reasonable protections for your information that are appropriate to its sensitivity. The Services use industry standard Secure Sockets Layer (SSL) technology to allow for the encryption of personal information. CrewLAB engages providers that are industry leaders in online security, including Services verification, to strengthen the security of our Services. The Services are registered with site identification authorities so that your browser can confirm CrewLAB’s identity before any personal information is sent. In addition, CrewLAB’s secure servers protect this information using advanced firewall technology.

Managing Your Settings

Privacy Control

CrewLAB offers several features and settings to help you manage your privacy and share your activities. Most privacy controls are located in your privacy controls page, but some are specific to individual activities, athletes, leaderboards or challenges. CrewLAB provides you the option to make your activities private.

Adjust Notification and Email Preferences

CrewLAB offers various ways to manage the notifications you receive. You can request to stop receiving certain emails and notifications by replying to the communication. Any administrative or service-related emails (to confirm a purchase, or an update to this Privacy Policy or our Terms of Service, etc.) generally do not offer an option to unsubscribe as they are necessary to provide the Services you requested

Updating Account Information

You may correct, amend or update profile or account information at any time by adjusting that information in your account settings. If you need further assistance correcting inaccurate information, please contact CrewLAB at info@crewlab.io. CrewLAB will generally respond to your request within 10-14 business days

Deleting Information and Accounts, and Downloading Your Data

You can delete your account or download your data by contacting us.  Email info@crewlab.io to download your data, including your activity files. To request that your account is deleted, email info@crewlab.io.‍ After you make a deletion request, we permanently and irreversibly delete your personal data from our systems, including backups. Once deleted, your data, including your account, activities and place on leaderboards cannot be reinstated. Following your deletion of your account, it may take up to 90 days to delete your personal information and system logs from our systems. Additionally, we may retain information where deletion requests are made to comply with the law and take other actions permitted by law.CrewLAB also provides you the option to remove individual activities you have posted from view on the Services without deleting your account.‍

Your Rights and Our Legal Bases

We provide the same suite of privacy tools and controls to all of our members worldwide. Particular rights may be available to you if you reside in certain locations, such as the EEA or California.

Your Legal Rights in the EEA

If you are habitually located in the EEA, you have the right to access, rectify, download or erase your information, as well as the right to restrict and object to certain processing of your information.‍

Our Legal Bases

CrewLAB relies on a number of legal bases to collect, use, share, and otherwise process the information we have about you for the purposes described in this Privacy Policy, including:

  • as necessary to provide the Services and fulfill our obligations pursuant to the Terms of Service. For example, we cannot provide the Services unless we collect and use your location information;
  • where you have consented to the processing;
  • where necessary to comply with a legal obligation, a court order, or to exercise and defend legal claims;
  • to protect your vital interests, or those of others, such as in the case of emergencies; and
  • where necessary for the purposes of CrewLAB’s or a third party’s legitimate interests, such as our interests in protecting our members, our partners’ interests in collaborating with our members, and our commercial interests in ensuring the sustainability of the Services.


The Services are operated from the United States. If you are located outside of the United States and choose to use the Services or provide information to us, you acknowledge and understand that your information will be transferred, processed and stored in the United States, as it is necessary to provide the Services and perform the  Terms of Service. United States privacy laws may not be as protective as those in your jurisdiction.‍

Retention of Information ‍

We retain information as long as it is necessary to provide the Services to you and others, subject to any legal obligations to further retain such information. Information associated with your account will generally be kept until it is no longer necessary to provide the Services or until your account is deleted. In addition, you can delete some items of information (e.g., profile information) and you can remove individual activities from view on the Services without deleting your account. For example, where you withdraw your consent to CrewLAB processing your health-related information, CrewLAB will delete all health-related information you uploaded. Following your deletion of your account, it may take up to 90 days to fully delete your personal information and system logs from our systems. Additionally, we may retain information where deletion requests are made to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the Terms of Service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.‍‍

Privacy Policy Information ‍

CrewLAB reserves the right to modify this Privacy Policy at any time. Please review it occasionally. If CrewLAB makes changes to this Privacy Policy, the updated Privacy Policy will be posted on the Services in a timely manner and, if we make material changes, we will provide a prominent notice. If you object to any of the changes to this Privacy Policy, you should stop using the Services and delete your account.