Home/ Club Management/ White-Glove Onboarding
Prefer to do this live? We’ll walk through it together on a call. Book a Setup Call →
Included with CrewLAB Payments

Let’s set up your first program.

Answer a few questions about your program and we’ll build it in CrewLAB for you. Takes about 5 minutes.

Build your program

Fill this out for each program you offer. Takes about 5 minutes.

First, a little about you

We need your contact info so we can send you a summary of what you set up today and follow up if anything needs attention.

This also lets us connect the program to the right CrewLAB account.

Pro tip Use the email associated with your CrewLAB account so everything links up automatically.

Your info

Use the email on your CrewLAB account

Name it so parents get it instantly

The program name is the first thing families see in registration. Keep it clear and specific — include the sport, season, or age group so there’s no confusion.

The description should answer: What is this? Who is it for? What do they get?

What works “Summer Track & Field — Ages 8-14” beats “Summer Program.” Parents scan quickly. Make it obvious.
Schedule tip Include days, times, and location in the description. Families decide faster when they can see it fits their calendar.

Program basics

Who can register? Any requirements?
Leave blank for unlimited. Caps create urgency and help with planning.

Price it right

The payment model you choose affects registration rates more than the actual price. Make it easy to say yes.

Best practice Monthly installments convert 2–3x better than a single lump sum for seasonal programs. A $600 season fee becomes “$100/mo for 6 months” — much easier for families to commit.
Early bird? If you want to offer a discounted rate for early registration, just note it below. We’ll set up both price tiers with an automatic cutoff date.
Sibling / multi-athlete discounts These are popular with club families. Mention it in the notes and we’ll build it in.

Pricing

This program is free
Select all that apply. You can offer multiple options.
Add promo codes like early bird, sibling discount, or team rates.

Almost there

Take a quick look at everything. Once you submit, we’ll send you a copy and David will review it within 1 business day.

If anything needs adjusting, we’ll reach out before building it in CrewLAB.

What happens next David reviews your program details, sets it up in CrewLAB, and sends you a link to preview before it goes live. You approve, then share the registration link with your athletes.
Waivers & policies We’ll handle waivers, cancellation policies, and any custom fields on the setup call or via email after you submit.

Review your program

🎉

Program submitted!

We sent a copy to your email. David will review and set it up in CrewLAB within 1 business day. You’ll get a preview link before anything goes live.

One more thing — is Stripe connected?

To accept payments, you need Stripe connected to CrewLAB. Check your dashboard for a green “Connected” badge under Payments.

Book a setup call with David